Refund & Cancellation Policy

The price, product description and refund conditions presented at the time of a paid transaction apply to that transaction, subject to applicable law.

Some Schoolvia services may provide immediate digital access, such as access to lead information or another paid platform feature. Once digital access has been successfully delivered, cancellation may no longer be possible unless the transaction terms or applicable law provide otherwise.

A user may request review where a duplicate charge, confirmed technical failure, or other payment-processing problem prevented the purchased service from being delivered as intended.

A paid lead or connection does not guarantee a response, enrolment, conversion, tuition engagement or commercial outcome. Lack of conversion by itself does not establish that the digital service was not delivered.

Where a recurring or future service is introduced, the cancellation controls and effective cancellation date displayed for that service will apply.

Users should provide transaction details when requesting review. Schoolvia may need to coordinate with the payment provider before confirming the outcome of a refund request.